What happens when you realize that two accounts were set up for the same customer in Microsoft Dynamics GP? You need to merge customer accounts in Dynamics GP. See how to do this you will use the Customer Combiner and Modifier utility (formerly part of the Professional Services Tools Library (PSTL) but can now accessed from the main Sales window in Dynamics GP.)
In the customer maintenance window you do not have the ability to edit or change the customer ID after it is created. See how to use this utility to allow you to change the ID. This change will effect all transactions for that customer – current and past. It will look like the other ID never existed.
Are you tempted to take shortcuts when it comes to Dynamics GP security and setup? Perhaps you set up all users as Power users, didn’t take the time to review converted security settings or chose the wrong security roles. Or you allowed someone to set up your Dynamics GP system who didn’t know what they were doing.