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Support 2018-05-21T11:25:02+00:00

We provide professional Microsoft Dynamics GP and Acumatica support via telephone, secure online remote sessions or on-site consulting.

Start a Remote Support Session

When you log in for a support session, your CAL support consultant can view your screen to easily diagnose, troubleshoot, and resolve your issue.  It is fast, easy, and secure. You don’t have to wait for a consultant to arrive at your office or pay for travel time. You don’t have to try to explain what your error message looks like or follow directions over the phone.

After contacting the CAL office follow these instructions to start a remote support session:

Start Remote Session
  • While on the phone with a CAL support consultant, click Start Remote Support Session above.
  • You will be prompted to run a virus free plug-in, click Run.
  • Provide the CAL consultant the ID and Password listed on your Pop-up (enable pop-ups).
  • With your permission your support representative can now view your screen and share control of your mouse and keyboard.

Our remote desktop sessions can also be used for training and demo purposes. The easiest way to get all the information you need without leaving your desk.

Submit Support Request

In an effort to serve our clients better we encourage you to submit your support requests in the online form below*. This will ensure that the issue is properly tracked in our Acumatica CRM system and resolved quickly by the first available CAL support team member.

You may also submit support requests by calling 860-485-0910 x 3 or email support@calszone.com.

*If you are not currently a CAL client, please call 860-485-0910 x 4 to schedule a call to discuss becoming a CAL customer. 

 Support Request Form

Your Name *

Company Name *

State *

Your Email *

Phone *

Great Plains Version *

Preferred Method of Contact

Description of Issue

Comments

Have you been in contact with CAL regarding this issue?

YesNo

If Yes, Consultant's Name



Contact CAL Business Solutions