We provide professional ERP support for Microsoft Dynamics 365 Business Central (BC), Acumatica, and Dynamics GP via telephone, secure online remote sessions or on-site consulting.

Customers can submit your ERP support requests via email to: support@calszone.com*,  please include details about the issue and if available, any screenshots to help explain the issue at hand. If you have further questions, call our support team at 860-485-0910 x 3.

*If you are not currently a CAL client, please call 860-485-0910 x 4 to schedule a call to discuss becoming a CAL customer.

When you log in for a support session, your CAL support consultant can view your screen to easily diagnose, troubleshoot, and resolve your issue.  It is fast, easy, and secure. You don’t have to wait for a consultant to arrive at your office or pay for travel time. You don’t have to try to explain what your error message looks like or follow directions over the phone.

After contacting the CAL office follow these instructions to start a remote ERP support session:

• While on the phone with a CAL support consultant, click Start Remote Support Session above.
• You will be prompted to run a virus free plug-in, click Run.
• Provide the CAL consultant the ID and Password listed on your Pop-up (enable pop-ups).
• With your permission your support representative can now view your screen and share control of your mouse and keyboard.

Our remote desktop sessions can also be used for training and demo purposes. The easiest way to get all the information you need without leaving your desk.