CAL Business Solutions Team
CAL Business Solutions
 
 

Support

860-485-0910 x3 or support@calszone.com

CAL Business Solutions is the largest Microsoft Dynamics GP partner in Connecticut – this means there is always a support professional available to assist you with your Microsoft Dynamics GP system. We provide professional Microsoft Dynamics GP and Acumatica support via:

  • On-site Consulting
  • Telephone Support
  • Secure Online Remote Support Sessions

Remote Support Sessions

When you log in for a support session, your CAL support consultant can view your screen to easily diagnose, troubleshoot, and resolve your issue.  It is fast, easy, and secure. You don’t have to wait for a consultant to arrive at your office or pay for travel time. You don’t have to try to explain what your error message looks like or follow directions over the phone.

Follow These Instructions to Start a Remote Support Session Now

  • While on the phone with a CAL support consultant, click Start Remote Support Session above
  • You will now be prompted to run a virus free plug-in, click Run
  • Then provide the CAL consultant the ID and Password listed on your Pop-up
  • With your permission your support representative can now view your screen and share control of your mouse and keyboard.

Our remote desktop sessions can also be used for training and demo purposes. The easiest way to get all the information you need without leaving your desk.

Sign up for CAL ERP Tips & Tricks Blog

Get New Posts by Email:

Comments From Clients Using Our Remote Support Tool

“Great as usual!” “Very helpful and knowledgeable.” “He was extremely helpful and knowledgeable. He was a joy to work with.” “very helpful as usual” “Excellent! I think he deserves a company paid vacation to the island of his choice.” “great service” “My representative was AWESOME!” “great help” “Job Well Done”  “Good experience, efficient connectivity.” “Great experience. Truly professional!!” “quick and easy” “VERY KNOWLEDGEABLE A GREAT HELP” “Excellent”

Other Support Methods

In an effort to serve our clients better we encourage you to submit your support requests in the online form below*. This will ensure that the issue is properly tracked in our Microsoft CRM system and resolved quickly by the first available CAL support team member.

You may also submit support requests by calling 860-485-0910 x 3 or email support@calszone.com.

*If you are not currently a CAL client, please call 860-485-0910 x 4 to schedule a call to discuss becoming a CAL customer. 

Submit Support Request

Your Name *

Company Name *

State *

Your Email *

Phone *

Great Plains Version *

Preferred Method of Contact

Description of Issue

Comments

Have you been in contact with CAL regarding this issue?

YesNo

If Yes, Consultant's Name