Microsoft Dynamics GP Maintenance Plan Fees

How much does Microsoft Dynamics GP cost? There are 4 costs to consider when planning for the price of a new accounting/ERP software purchase.  Let’s look at Microsoft Business Ready Advantage Plan Costs.

  1. Software licenses
  2. Maintenance fee
  3. Implementation services
  4. Hardware

Experience tells us that the long-term success of your ERP project is largely determined by the first year. This is why Microsoft requires that new customers buying Microsoft Dynamics GP enroll in the Business Ready Advantage Plan (Annual Maintenance Plan). With this plan, you receive automatic access to product updates and the CustomerSource portal along with six technical support incidents and unlimited online training services.

The cost of this required program is 19% of the Dynamics GP software list price and should be factored into your total ERP software project budget. After the first year, you can choose between several optional maintenance plans ranging from 17-25% of the software list price.

ServiceService Plans for Microsoft Dynamics GP
PlanBusiness Ready Enhancement PlanBusiness Ready Advantage PlanBusiness Ready Advantage Plus Plan
Features17% of software list price19% of software list price
(Required first year)
25% of software list price
Product Releases, Service Packs, Hot Fixes, and Tax and Regulatory
CustomerSource AccessXXX
Knowledge BaseXXX
Unlimited Online TrainingXXX
Transition Investment CreditsXXX
Protected List PriceXXX
Support Incidents3 Hour ResponseResponse time based on severity of issue
(2-8 hours)
24×7 Problem Resolution Support(Severity A cases)
Managed ForumsXX

  Microsoft Dynamics GP Service Plan Comparison Chart

Business Ready Advantage Plan Highlights:

  • Receive All Product Upgrades, Updates and Service Packs
    Receive all major releases, minor updates, and tax updates for the product you currently own.
  • Access Unlimited Online Training
    Give your employees FREE unlimited access to 24×7 Microsoft Dynamics GP E-Learning, training manuals, and other productivity-enhancing training resources.
  • Search CustomerSource
    This Microsoft-authorized Web site contains everything you need to know about your product, including personalized product and service information, a searchable knowledgebase, downloads, documentation, discussion boards, online training, news, and other features.
  • Save Money on Support with Knowledge Base
    Knowledge Base is your online source for answers to your technical questions about Microsoft Dynamics products. The articles are created by Microsoft Dynamics support professionals and are available exclusively to customers on a Microsoft Dynamics service plan. You can save money on support costs if you search the knowledge base on your own.
  • Protect Your Investment with Transition Investment Credits
    Apply full license credit toward a move to any other Microsoft Dynamics Financial Management or Supply Chain Management solution. For example, move from Microsoft Dynamics SL to Microsoft Dynamics GP or from GP Business Essentials to GP Advanced Management and receive a full investment credit for your software list price.
  • Get Electronic or Telephone Support Directly from Microsoft
    You receive 6 electronic or telephone support incidents from the Microsoft Dynamics GP help center with a 3 hour response time. (Additional support incidents are available for purchase.)
  • Feel Confident with Support Lifecycle Policy and Protected List Price
    Receive 5 years of mainstream support (includes security updates, service packs) for products released after 2005.

The Business Ready Advantage Plan offers valuable tools to help maximize the value of your solution, help protect your investment, and enhance employee productivity. Combine this with the support services provided by CAL Business Solutions, and you have a winning combination to give your staff what they need to use their software to its full potential.

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