CAL Business Solutions Inc. Billing Policies
CAL will bill services/support time in quarter-hour increments, with a quarter-hour minimum, on a time and materials basis at our current hourly rate, unless otherwise quoted and signed. Billable time includes phone conversations, email correspondence and research time regarding any service/support request. If we use our remote access tool to review or fix a remote issue, a quarter hour of additional time will be added to the event. This tool removes the need for travel to your site to view a problem making it easier for our team to see and understand the issue so it can be fixed quickly.
Regular CAL business hours are 8:30 – 5:00 Eastern.
AFTER the initial installation and setup of the system, pre-paid blocks will be available at a Reduced Rate of $10.00 off our regular, current hourly rate for support issues* only. A minimum of 10 hours must be purchased in a block of time. Please contact us if you are interested in pre-payment.
* Pre-paid blocks may NOT be used for quoted services / customization services.
CAL Service / Support
While CAL strives to work with you to accomplish your goals or open issues, it is important that you understand that we have to bill for all the time that our team spends researching, contacting Microsoft, as needed, and providing our findings to you whether or not it successfully addressed the open issue.
Many companies require an annual support contract that may range from twelve (12) to twenty (20) percent of your software list price, which you may or may not use within the year. CAL does not require you to purchase an annual contract for services. In order for CAL to remain a viable business, we must bill for the complete time spent working for you whether that is resolving an issue for you, explaining a process or reviewing options such as how to setup your individual system. Billing in this manner provides you with a cost-effective way to get help when you need it, without putting money on the table that may or may not ever be used.
- CAL issues invoices as services are rendered, and as agreed to with signed proposal jobs.
- All invoices are due upon receipt.
- Upon visits to your site, actual travel time will be billed, one-way, from our Harwinton office.
- Invoices over thirty (30) days are subject to a 1.5% per month finance charge.
Please note that repeated, unheeded requests for payment may result in placing your company on support hold. While we strive to work amicably with our clients to clear up non-payment issues, there comes a time when we cannot continue to provide support and services for free. Collection services or small claims will be utilized for account past due, and additional costs will be client’s responsibility. As always, should you have any questions on your billings, don’t hesitate to give us a call.
If you have any suggestions concerning how we may improve our level of service and support please contact us. We look forward to working with you.