Why Is It Important To Choose the Right Accounting Software AND the Right ERP Partner Too?
Of all the important decisions that you can make for company, one of the most important is choosing the right accounting software program. But many companies overlook the next crucial decision.
Choosing the right Microsoft Dynamics GP or Acumatica ERP partner (also known as a VAR or reseller) to install, implement and train you on the software can make the difference between the success or failure of your project. Even with the best software a bad partnership will be costly and frustrating for your entire company. A good partnership will mean a smooth implementation, comprehensive training, and on-going support by a professional team that you enjoy working with. So how can you be sure you are choosing the right company for your business partner?
We suggest you ask the FIVE following questions when choosing an ERP partner:
1. Can the reseller give references?
Ask for customer references and call to learn as much as you can about the customers relationship and experience with the reseller. Read CAL Customer Case Studies and Testimonials
2. Can the reseller provide you with the on-going support and training you need?
Find out what specific programs the reseller has in place to make sure you are supported in the future for training, technical support and future upgrades and maintenance. Can they point to loyal, long-term clients that prove they care about relationships beyond the initial sale? CAL Support Options and Training Center
3. Does the reseller have recognized industry certifications and strong partner relationships?
Ask about the industry certifications, awards and training of the consultants that will be working on your project. Find out what qualifications were needed to receive that certification and how often those skills need to be updated. Ask to speak with their “Partner Account Manager” to discuss the reseller’s reputation and track record. CAL Awards & Certifications
4. Does the reseller listen to your questions, communicate clearly and strive to understand your business?
It’s not enough to choose a vendor who knows the software well. You need to find someone who understands your business. They may not know a great deal about your business when they first pick up the phone, but if they plan to do a good job, they will take the time to find out a great deal about your business and how best to implement your new software – before making a sale. A well researched and tailored demo can show how a reseller will approach your project. Review the CAL Sales Process
5. Do you enjoy working with not only the salesperson, but the implementation team?
Ask to meet the implementation specialists who will be working on your project. You will be working closely with this team in the weeks or months to come. It is important that they fit in well with your company’s philosophy and culture and provide the necessary expertise in a professional way. Make sure that these are the professionals who will be dedicated to working on your project every step of the way. The CAL Team
Call CAL Business Solutions and put these questions to the test. We are confident that you will be impressed by the quality of our team, our business and technical experience and the solid reputation we have with our clients and partners.