Microsoft CustomerSource is changing. Overall, these changes are positive for our Microsoft Dynamics GP clients, but it can be a bit challenging until you get used to it.

The site still uses File Exchange in the background and you have to log in to download products. But the process looks a bit different. Over time, Microsoft is moving everything to

The Knowledge Base (formerly Tech Knowledge) are now searchable on the main support page for any product. One tip is to search by name of what you want vs KnowledgeBase (KB) number.

For example: “GP copy company.”
This will pull up the well known KB 872709 – Set up a test company that has a copy of the live company.

The KB number itself is no longer in the link of the articles as it used to be.

Documentation for Dynamics GP is stored on the DOCS site as well.

Here are a few links of where to download things you need:

Here are a few of the most common areas people need help with:

You can Chat or submit an Inquiry to Sales Operations for assistance regarding product orders, ordering policy, licensing, registration keys, etc. to the Microsoft Regional Operations Centers (ROC) which can answer your non-technical support questions.

If you are having issues finding a download or information online we have a team dedicated to helping you through the new site email MBS Online Experience

There are times when we cannot login with your profile or you have a new user/passwords need to be reset or setup, if that is the case, please reach out to

Remember, if any changes to the system are being contemplated, it should be discussed with their Partner first. Please contact us.

Things are changing but Dynamics GP is not dead, it has a LIFECYCLE to support.  Microsoft is dedicated to deliver features to you over the next few years along with tax and regulatory changes.  We have a strong community and customer base, do not let the fear, uncertainty and doubt (FUD) cloud your decision.


If you have any questions, we encourage you to contact us. Our Microsoft Dynamics GP team is happy to assist our clients through these changes.

Contact the CAL Business Solutions support team.

By CAL Business Solutions, Microsoft Dynamics GP and Acumatica Partner,