Recently, many Microsoft Dynamics GP users have gotten an error message when they try to email or print from a Word Template.

Dynamics GP Print Error Word Document Template

Microsoft knows that this error is caused by a Microsoft Office security update that doesn’t play well with Microsoft Dynamics GP. Since this is a security update, they are not just going to get rid of it. And they also do not recommend that you do a rollback.

The Dynamics GP team at Microsoft is working to update how the system creates templates, to resolve this issue. However, in the meantime, they have provided a workaround to get those Word Document Templates emailed or printed.

Please see the full instructions from Microsoft here: Word Templates will not Email/Print after Office Update

Instructions for Dynamics GP Print Error: Issue Rendering Documents in Dynamics GP using Word Templates

If you are a CAL Business Solutions client that is experiencing this issue, contact us at so we can assist you.

For more Microsoft Dynamics GP tips visit

By CAL Business Solutions, Microsoft Dynamics GP and Acumatica Partner,