If you are working with CAL Business Solutions, your support from us never ends. Many of clients are running old versions of Microsoft Dynamics GP and that is ok. While you are missing lots of great new features (like the ones we reviewed at CAL Connect2014), we understand that upgrades need to be done at the right time for your business.  But support from Microsoft does end.

It really does make sense for you to upgrade once Microsoft no longer offers mainstream support for your version. While we can still offer support, it can make it more difficult for us (which means more time consuming and expensive for you) if we can not get assistance from Microsoft.

This will become even more important to keep in mind as Microsoft moves to a 6 month release cycle for Microsoft Dynamics GP.

Also take a look at: Microsoft Dynamics GP Functionality Roadmap Through 2015

Here are a few support end dates from Microsoft to keep in mind.

  End of Mainstream Support End of Extended Support
Dynamics GP 2013 April 10, 2018 April 11, 2023
Dynamics GP 2010 Oct. 13, 2015 Oct. 13, 2020
Dynamics GP 10.0 Expired Oct. 10, 201
Dynamics GP 9.0 Expired Expired

 

For service packs, support ends 24 months after the next service pack releases or at the end of the product’s support lifecycle, whichever comes first.

The biggest thing to take note of is that when mainstream support is over tax and year-end updates will no longer be available.

What is the difference between Mainstream Support, Extended Support, and online self-help support for software products?

Support provided

Mainstream Support phase

Extended Support phase

Paid support (per-incident, per hour, and others)

X

X

Security update support

X

X

Non-security hotfix support

X

Requires extended hotfix agreement, purchased within 90 days of mainstream support ending.

No-charge incident support

X

Warranty claims

X

Design changes and feature requests

X

Product-specific information that is available by using the online Microsoft Knowledge Base

X

X

Product-specific information that is available by using the Support site at Microsoft Help and Support to find answers to technical questions

X

X

Further clarification on mainstream, extended support and Microsoft Dynamics GP Product Lifecycle, click here.

If you are running an old version of Microsoft Dynamics GP and are interested in an upgrade, contact CAL Business Solutions. 860-485-0910 x4 or sales@calszone.com.

By Anya Ciecierski, CAL Business Solutions, Connecticut Microsoft Dynamics GP Partner