Customer Relationship Management Software Integrated to Microsoft Dynamics GP
Microsoft Dynamics CRM is a full customer relationship management suite with marketing, sales, and customer service capabilities that is:
- Flexible, with options for deployment, purchase, and access.
- Familiar and easy to use because it works like other Microsoft products such as Outlook.
- Designed to fit your business through extensive customization and partner offerings.
CRM enables you to track and care for your customer all the way from pre-sales activities to customer support. Best of all, it integrates with Microsoft Dynamics GP for one seamless system.
Customers using Microsoft Dynamics GP Professional or Advanced Management Edition receive a free Microsoft Dynamics CRM server. ($1,999 value). Individual CRM user licenses must be purchased in addition to the free CRM Server. Also, the Microsoft Dynamics CRM Adaptor for Microsoft Dynamics GP is free.
CAL Business Solutions works in partnership with local Microsoft Dynamics CRM partners to offer our clients a completely integrated front office to back office system.
Microsoft Dynamics CRM Sales Module includes:
- Opportunity Management
- Sales process management
- Pipeline optimization
- Quotes
- Order management
- Sales force management
- Sales literature
- Direct Email
Microsoft Dynamics CRM Customer Service Module includes:
- Case Management
- Complete 360 degree view of customer information
- Automated routing and queuing
- Auto-response
- Email management
- Service scheduling
- Searchable knowledge base
- Service contracts
Microsoft Dynamics CRM Marketing Module includes:
- Campaign Management
- Marketing list management
- List segmentation
- Campaign execution
- Marketing reporting (track marketing information from response through the sales cycle)
If you are interested in learning more about Microsoft Dynamics GP and how it connects to Microsoft Dynamics GP contact CAL Business Solutions.
To research information on Microsoft Dynamics CRM visit the CRM Software Blog.
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