Remote Support Sessions
CAL Business Solutions offers remote support services to our clients to save you time and money.
When you log in for a support session, your CAL support consultant can view your screen to easily diagnose, troubleshoot, and resolve your issue.
It is fast, easy, and secure. You don’t have to wait for a consultant to arrive at your office or pay for travel time. You don’t have to try to explain what your error message looks like or follow directions over the phone.
Prompt professional support for our valued CAL Business Solutions clients.
Follow These Instructions to Start a Remote Support Session Now
- Call the CAL office at 860-485-0910 ext 4 to arrange a session with a support consultant.
- Once you are on the phone with a support consultant click this link: http://www.gotoassist.com/ph/calszone
- You will be prompted to enter Your Name, Your Company Name and choose your support representative from the drop down list.
- Press “Click Here” Button.
- You will now be prompted to download a virus free plug-in.
- With your permission your support representative can now view your screen and share control of your mouse and keyboard. You may end your session at anytime.
Our remote desktop sessions can also be used for training and demo purposes. The easiest way to get all the information you need without leaving your desk.
Comments From Clients Using Our Remote Support Tool
“Great as usual!!!!” “Very helpful and knowledgeable.” “John was extremely helpful and knowledgeable. He was a joy to work with.” “very helpful as usual” “Excellent! I think Chris deserves a company paid vacation to the island of his choice.” “great service” “My representative was AWESOME!” “great help” “Job Well Done” “Craig rocks!!!!” “Good experience, efficient connectivity.” “Great experience. Truly professional!!” “quick and easy” “VERY KNOWLEDGEABLE A GREAT HELP” “Excellent”
